Plaza on the River - Club and Residence
18 Albert Embankment
London SE1 7TJ
United Kingdom
T: +44 (0)20 7769 2525
F: +44 (0)20 7769 2524
Plaza on the River believes in protecting your privacy. We have established a number of promises for you when it comes to protecting your privacy.
1. Notice. Where we ask for your personal information, we'll tell you why we need your information, what we'll do with it and what options are available to you.
2. Relevance. We will require you to provide only those pieces of information that we need to perform the particular service you seek from us.
3. Retention. We will retain your information only so long as it is needed for business purposes or as required by law.
4. Choice. When we contact you for marketing purposes, we'll let you know how to remove your name from future marketing efforts.
5. Access. We will provide easy ways for you to access the information we've collected about you.
6. Accuracy. We will promptly correct inaccuracies in your personal information that we discover or you bring to our attention.
7. Security. We will follow generally accepted industry standards to protect your personal information during transmission and storage.
8. Sharing. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information. We will obtain your permission before sending your information outside of Preferred Hotels & Resorts or Park Plaza Hotels for purposes not related to the services we provide you.
9. International Transfer. If we send your information to one of our related facilities in another country, we will protect it with the same high level of security.
10. Enforcement. We will regularly review how we're meeting these privacy promises and provide you a means to settle complaints about our privacy practices.
To access your information, ask questions about our privacy practices, change your marketing preferences or issue a complaint, contact us at:
Plaza on the River
General Manager
18 Albert Embankment
London SE1 7TJ
United Kingdom
E: info@plazaontheriver.co.uk
T: +44 (0)20 7769 2525
F: +44 (0)20 7769 2524
Frequently Asked Questions - Data Privacy
Who are we?
Plaza on the River is affiliated with Preferred Hotels & Resorts Worldwide. The hotel is operated by Park Plaza Hotels, one of Europe's most dynamic hospitality companies.
How can someone learn about our privacy practices?
Wherever we ask for your personal information, we'll let you know how you can find out about the steps we take to guard your information. If we're asking you information online, such as on our web site, we'll provide a link to our Privacy Promise. Our General Manager knows about our commitments to your privacy. The General Manager will be able to answer your questions and promptly address any of your concerns.
What personal information do we collect, how and why?
Our sole purpose in collecting your personal information is to provide the level of hospitality you expect. By learning more about you and your preferences, we can provide you meaningful offers and deliver services that meet your highest standards.
We'll require only the minimum amount of information from you that we need to provide our services. If you're making a hotel reservation on our web site, we'll ask for your name, address, e-mail address, phone number and credit-card number, which we need to secure your reservation. We'll save that number to facilitate future reservations. If you provide us comments through the 'E-mail Us' features on our web sites, we'll provide a way for you to include your contact information, but you can also choose to provide anonymous comments. If you request news, updates or special offers to be e-mailed to you, we'll ask for certain preferences to select the right offers to send you. We'll indicate the minimum required information on forms that we ask you to complete.
We believe that in order to make your stay with us pleasing and comfortable, we must strive to anticipate your needs. To do this, we'll occasionally ask for your hospitality preferences. If you provide us comments through our guest cards, we'll use your information to improve our services. We try to identify guests who stay with us a number of times to let them know about special offers they may be eligible for. To learn more about the needs and wishes of hospitality customers and to accurately administer their records, we occasionally obtain customer information from companies outside our family of businesses, but will do so only if these companies have permission to share that information with us.
If you're visiting our web site, we track the IP address of the computer you're using and the places on our web sites you visit. This information does not contain any personally identifiable information. We track this information without your name and use it to improve the visitor experience on our web sites. Web beacons / clear gifs are used primarily as tracking mechanisms throughout the site. They allow us to monitor user clickstream activity on our site in order for us to make changes that will allow for the site visitors to more easily accomplish their tasks on our site.
How do we use cookies?
Like many commercial web sites, we use 'cookies'. Cookies are small files placed on your computer that contain information you've provided to the web site. We may also use temporary cookies that expire after 30 days to track referrals to our web site.
We've engaged a third party to place cookies on our sites to track the effectiveness of our campaigns, but the information these cookies collect is not personally identifiable. We also engage other companies to analyse our web-site traffic to help us improve our online experience. Whenever we contract with outside companies, we'll hold them accountable to protect our information with generally accepted industry standards.
Other third parties may set cookies on our web sites in order to display ads. Due to the way the Internet technically operates, we do not control the information collected through these cookies.
If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g. customised delivery of information) available on the Plaza on the River web site.
Do we collect information from children?
No. We do not knowingly request personally identifiable information from children.
How long do we keep your information?
We'll keep information associated with your name for only as long as we need it. For each program we operate, we'll establish an information-retention plan. These plans will result in eliminating your name from our records after a defined point in the future, such as account inactivity, unless a law where you live requires us to retain it for a different length of time.
How do we use your information for marketing?
If you've given us your postal address, we may initiate contact with you to invite you back again. At that time, we'll also let you know how to remove your name from our marketing efforts. We will only send offers to your e-mail address if you've first given us your permission.
How can you remove your name from our lists?
Contact us at +44 (0)20 7769 2525 or e-mail info@plazaontheriver.co.uk Our e-mailed offers also include instructions for unsubscribing from future e-mailed offers. If you want to be removed from our postal mailing list only, please provide us with your complete name and address.
How can you access the information we've collected about you?
Request your information by calling +44 (0)20 7769 2525 or e-mailing info@plazaontheriver.co.uk.
How can you make corrections or updates to your personal information?
Contact us at +44 (0)20 7769 2525 or e-mail us at info@plazaontheriver.co.uk to request we update your personal information such as your name and address.
Do we share your information with other companies?
We will not sell your information. We also won't share your information with businesses outside Preferred Hotels & Resorts and Park Plaza Hotels for purposes unrelated to providing the services you've sought from us, unless you've first given us your explicit permission.
One level of sharing occurs within Park Plaza Hotels . If you stay at Plaza on the River, for example, your contact information will be kept at that hotel. It will also be processed and stored at Park Plaza Hotels central computers. Our corporate staff, who have been trained on our privacy and security standards, may then access that information and send you offers for our hotel brands for which you qualify.
A different level of sharing occurs when we contract with other companies to help provide our hospitality services. For example, when you check out of one of our hotel rooms using a credit card, we'll authorise that payment through a third party. An outside telephone company also provides the telephone network we use to transmit information between our buildings and systems. We will use other companies to prepare and send surface mail and e-mail to customers. Whenever we contract with outside companies, we'll hold them accountable to protect your information with generally accepted industry standards.
In rare cases, we may be required by law enforcement or other government authorities to provide personally identifiable information to them. In these instances, we will comply with our obligations and seek to do so in a way that protects your information.
Does our web site send your information to other companies?
Our web site does not use technologies called 'spyware' that secretly collect and transmit information about you outside the domain of the web site.
Be aware, however, that whenever you click on any advertisement on the Internet, the companies placing the ads may collect information about you through the use of cookies. Because of the way the Internet technically operates, we cannot control this collection of information. You should contact these advertisers or content providers if you have any questions about their use of the information they collect.
Plaza on the River does contract with other companies to supplement the services we offer on our web site. In these instances, your information may be routed through these companies. Whenever we contract with outside companies, we'll hold them accountable to protect our information with generally accepted industry standards.
Occasionally, we'll feature sweepstakes offers on our web site. If you enter these sweepstakes, Plaza on the River or our suppliers will hold your registration information. If you win the sweepstake, we may provide your registration information to a sweepstakes partner company for the purpose of providing you your prize.
Plaza on the River does contract with other companies to supplement the services we offer on our web sites. In these instances, your information may be routed through these companies. When you use these services, it appears that you're still on our web site, but you're actually on our supplier's web site. When this happens, our supplier web sites will post a notice informing you that you are on their site. When we contract with outside companies, we'll hold them accountable to protect your information with generally accepted industry standards and use your information only for our authorised purposes.
Do we transmit your information outside your country of residence?
We maintain our central data operations in London. However, if you stay at Plaza on the River your transaction can be processed by our computers in the UK or by computers operated by Preferred Hotels & Resorts in other countries. If you call to make a reservation at Plaza on the River your call may be taken by an operator in another country. In these cases, we'll ensure that all of our locations are protecting your information to the same high level of security.
What security controls do we use to protect your information?
We use a combination of basic and advanced technical and procedural controls to prevent unauthorised people from seeing, altering or obtaining your personal information. We operate secure data networks protected by industry-standard firewalls and intrusion-detection sensors. We frequently update our antivirus mechanisms and security patches. Our privacy and security policies are regularly reviewed and enhanced, and only authorised individuals have access to the information provided by our customers. Any sensitive information, such as a customer's credit-card number, is encrypted during transmission.
How do we enforce our privacy promises?
We undertake several initiatives to ensure our operations are meeting our ten privacy promises. Our most important effort is to train our key personnel handling customer information on their roles and responsibilities in protecting your privacy. We also require our hotel to comply with all applicable legal requirements regarding data privacy. On a regular basis, we also assess the privacy and security practices of our customer-information systems. If you have questions or concerns about Plaza on the River privacy practices, contact Plaza on the River at info@plazaontheriver.co.uk.
How do we make notification of changes to our privacy policy?
The types of changes we make will determine what level of notification we make. If we make only minor changes to the policy, we'll replace this policy with the new policy. If we make substantial changes to the policy, we'll notify customers that have provided us their e-mail addresses, in addition to the measures taken when only minor changes are made.
Reservations: +44 (0)20 7769 2595
General Information info@plazaontheriver.co.uk
Guest Relations: guestrelations@plazaontheriver.co.uk